Without you, our supporters, we simply wouldn't be able to make change happen. Your trust is valuable to us and we are committed to being fully transparent and clear about the way we operate.
Safe Child Africa relies entirely on the generosity of our supporters to deliver change for the children that we seek to help, so we have developed our Safe CHild Africa Supporter Guarantee, which clearly outline our commitment to you when you choose to support the work of Safe Child Africa.
Safe Child Africa Supporter Guarantee
1. Transparency about how we put your support to use
We spend donations where they have the most impact for children in crisis
We value every gift we receive, large and small. We will always endeavour to put your gift to work as quickly as we can. We will let you know if this changes.
2. Feedback that enables you to see how you're helping transform children's lives
Your support helps children in our projects. We will share stories of our work with you and be honest about the challenges, as well as the successes, that we face.
When a crisis affects the areas where we work, we’ll do our best to contact you as quickly as possible to let you know how children are affected.
3. Respecting your privacy and generosity
Under the General Data Protection Regulation coming into force on 25th May 2018 (which replaces the Data Protection Act 1998) we will not make unsolicited telephone calls, nor send unsolicited letters or SMS. We will only send letters or e-mail correspondence, including our newsletter, where we have gained consent to do so or where there is legitimate interest in doing so. Our supporters and those receiving correspondence from us (under these conditions) have the right to withdraw consent or request 'no contact' at any time. We respect your personal data. We will never share it. We will never sell it. Personal data is controlled, stored and processed in accordance with the General Data Protection Regulation 2018 and only kept for as long as absolutely necessary. You have the right to request to see the data we hold about you. And you have the right to request the data hold about you is erased. Please contact email@example.com for further action or information relating to any of the above and how we handle your data.
We will always make it clear and easy for you to choose how you hear from us and how often you do. If you ask us not to contact you we won’t, unless it’s a legal requirement.
Our team of trustees and volunteers will adhere to the 'Institute of Fundraising's' policy on vulnerable people.
5. A friendly and open response when you get in touch. A resolution to your query.
If we get things wrong, we’ll be upfront about our mistakes, apologise and fix them. If you would like to chat to us please contact us at firstname.lastname@example.org and we would be happy to arrange to speak to you, if that is your preferred method of contact..
We also fully comply with all relevant laws around how we handle, process and store your data, including the GDPR (2018) the Privacy and Electronic Communications Regulations 2003 and the Telephone Preference Service.
We strive for best practice in fundraising and we will register with the new Fundraising Regulator, when we are invited to do so. In the meantime we will strive to comply with the Fundraising Regulator's Fundraising Promise.
Last updated: December 2018.